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Order Processing Time
All orders are processed within 2-7 business days. Please note that orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays via email.
Shipping Options & Delivery Times
We offer the following shipping options:
- Economy Shipping: Starting at USD 3.99, delivered within 4-8 business days.
- Standard Shipping: Starting at USD 4.75, with delivery within 2-5 business days domestically and 10-30 business days internationally.
Shipping Costs
Shipping costs are calculated based on the product type, quantity, and destination. We believe in transparency, so that the shipping charges will be displayed at checkout. For detailed shipping rates, please refer to our shipping rates page.
International Shipping
We ship to select international destinations. Please note that international shipping times may vary between 10 and 30 business days, depending on the destination country and the shipping method chosen. Additional customs fees or import taxes may apply; the customer is responsible for these charges.
Customs, Duties, and Taxes
GreenSprint is not responsible for customs duties, taxes, or additional fees imposed by your country's customs department. All fees imposed during or after shipping (such as tariffs, taxes, etc.) are the customer's responsibility.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for the tracking information to become available.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately at info.greensprint@serenity9ja.com. We understand the importance of your order and will work diligently with the shipping carrier to resolve the issue promptly.
Returns and Exchanges
Please refer to our Return Policy for detailed information on returns and exchanges.
Contact Us
If you have any questions or concerns about shipping, please email us at info.greensprint@serenity9ja.com.